Journal of Exotic Pet Medicine
Volume 15, Issue 2 , Pages 84-90, April 2006

That First Impression

  • Rose Ann M. Fiskett, VMD, Dip. ABVP (Avian)

      Affiliations

    • Corresponding Author InformationAddress correspondence to: Rose Ann M. Fiskett, VMD, Dip. ABVP (Avian Practice), Potomac Valley Veterinary Hospital, 9553 Braddock Road, Fairfax, VA 22032.

Potomac Valley Veterinary Hospital, Fairfax, VA 22032 USA.

This paper discusses the avian patient and the unique requirements for their veterinary hospital experience. It emphasizes the need for exceptional customer service that is provided by a well trained and helpful staff. The use of the computer to provide information for the client and help the veterinarian and the entire staff in managing the case is explored. Additional recommendations for supplemental income through product sales are discussed.

Key words:  avian practice , management , computer systems

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PII: S1557-5063(06)00010-3

doi:10.1053/j.jepm.2006.02.003

Journal of Exotic Pet Medicine
Volume 15, Issue 2 , Pages 84-90, April 2006

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